NAS Marketplace Shipping Rates:

Shipping estimations can be previewed inside the NAS Marketplace online shop system. On the checkout page you will find a shipping calculator by adding the product(s) and your delivery address you can see a shipping estimate.

Delivery Time Estimations:

There are two parts to our delivery time estimations: the Processing Time & the Actual Shipping Time.

-     The processing time is the time taken preparing the order for dispatch, this may involve transferring stock from interstate warehouses or safely packaging multiple items together. Depending on how busy our warehouse is, processing times may vary. Examples of longer processing times are during the Christmas rush and the end of the financial year.

-     Actual Shipping time depends on the location your order ships from and where we are shipping to. You can check the following table to get an estimated delivery time.

Are packages insured? 

All orders shipped by NAS Marketplace are insured and can be tracked online. Once your goods are sent out, we will email you a tracking number so you can trace your delivery any time you want. If your item/s are confirmed as lost or damaged by our courier we will arrange a replacement stock after the initial evaluations are done.

How can I trace my order? 

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website on which you could trace your order. If your tracking number doesn’t work, you can contact our sales team for them to review the shipping information.

 

Varying Shipping Costs:

Our shipping estimates are not always accurate, especially for regional areas with limited delivery options. If you live in a regional area or have had shipping issues when ordering online in the past, we encourage you to contact us for a shipping quote prior to purchase. 

Examples of why shipping costs may vary:

• We have stock across multiple warehouses, depending on where your stock is located can determine the delivery service used and the cost involved
• Multiple items on an order can sometimes confuse our system and have it estimate incorrect shipping, if you think your shipping estimation may not be accurate, please check with our sales team
• Heavy, long or unexpectedly bulky items have vastly varying shipping costs between carriers, often we cannot get accurate shipping costs until we have a delivery address and stock collection location.
• If your product shows the following shipping option: Special Shipping Item Quote Required- FREE you will need to contact our sales team for a special freight shipping quote as the item will be too big or heavy for standard shipping.